Company

Employment

Business Support Specialist - (Part Time, Hybrid)

The Business Support Specialist provides administrative, operational, and sales support. This part time position is responsible for maintaining efficient office operations, managing invoicing and CRM data, supporting sales activities, coordinating facilities and vendor needs, and assisting with internal and external communications. The role requires strong organizational skills, accuracy, and professionalism in all interactions.

Essential Duties and Responsibilities:

Invoicing and Client Communication

  • Prepare and distribute client invoices in accordance with established procedures.
  • Communicate with clients regarding invoice inquiries, payment status, and collections.
  • Maintain accurate financial and invoicing records.
  • Support seasonal client communication, including scheduled outreach and informational updates.

CRM Support (Zoho Preferred)

  • Enter and maintain invoicing information
  • Enter and maintain contact and lead information in Zoho CRM.
  • Identify and merge duplicate records to ensure data accuracy.
  • Update lead status and assist with basic CRM reporting and data pulls.

Sales and Business Development Support

  • Conduct research to identify prospective leads and market opportunities.
  • Perform light outreach to leads using approved communication templates.
  • Maintain lead tracking spreadsheets and related documentation.
  • Conduct competitor research to support sales strategy.
  • Assist with conference and event logistics, including shipping materials and coordinating travel arrangements.
  • Monitor industry trends, competitor activity, and emerging topics relevant to the business
  • Use AI tools to assist with research, summarization, and identifying patterns in client conversations or market activity
  • Surface insights from client interactions, invoicing trends, and sales conversations to support campaign planning
  • Assist with maintaining internal knowledge bases, including competitive positioning and market insights
  • Support list building and segmentation efforts for campaigns based on CRM data

Office and Facilities Management

  • Process incoming and outgoing mail and packages.
  • Monitor and order office supplies, equipment, and materials.
  • Manage vendor relationships related to supplies, printing, technology, and operational services.
  • Serve as the primary point of contact for the office landlord and building management.
  • Coordinate office access, workspace needs, and facility related requests.

General Administrative and Communications Support

  • Provide scheduling and meeting coordination support.
  • Maintain organized digital and physical filing systems.
  • Prepare administrative correspondence, internal documentation, and routine communications.
  • Support team gatherings, staff events, and internal communication needs.
  • Draft and post basic social media updates in alignment with organizational guidelines.
  • Support for digital marketing campaigns, web analytics, email marketing
  • Performs other duties as requested

Qualifications

Required

  • Minimum of 3 years of experience in office management, administrative support, or operations.
  • Experience with CRM systems; Zoho CRM preferred.
  • Proficiency with Microsoft Office, Google Workspace, and standard office software.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Effective written and verbal communication skills.
  • Exposure to market research, data tracking, or business insights
  • Comfortable using AI tools for research or workflow support
  • Comfortable handling sensitive financial conversations with professionalism
  • Highly adaptable and willing to support across functions as business needs evolve
  • Personable and confident serving as the first point of contact for clients and partners

Preferred

  • Experience in the education sector or supporting instructional or programmatic teams.
  • Familiarity with invoicing systems and sales support processes.
  • Experience coordinating facilities or vendor relationships.
  • Experience supporting social media or basic marketing communications.

This is a part-time, hybrid position that offers a mix of remote work and in-office collaboration, with the potential to grow as responsibilities expand.

Please visit https://www.edgate.com to learn more about this company and its products for the educational market.

Please submit a cover letter and resume to: jobs@edgate.com.